Common Issues and Solutions
My band is not receiving notifications
This is the most common issue and can be caused by several factors. Follow these steps to resolve it:
- Make sure Bluetooth is enabled on your phone
- Check that notification access is granted to the app (Settings > Apps > Special access > Notification access)
- Verify that the app is not being optimized by battery saving features dontkillmyapp.com
- Ensure that the app you want to receive notifications from is selected in the app Notify apps list
- Ensure there is no filter enabled on the app notifications settings: sleeping time, phone DND, phone silent, ...
- Ensure smartwatch is not on Do-not-disturb mode
- Try restarting both your phone and smartwatch
- Ensure the test display from main left menu is working properly, otherwise the issue could be related to a connection problem
- Reinstall the app and re-pair the watch properly, if the issue persists
If you're still having issues after trying these steps, please contact our support team.
The app keeps disconnecting from my band
Frequent disconnections can be caused by several factors:
- A wrong pairing key has been entered while pairing the smartwatch the first time. Please repair watch again correctly
- The official or other app are trying to connect to the smartwatch at the same time. Please remove other apps connected to the smartwatch to avoid conflicts
- Disable battery optimization for our app (Settings > Apps > Our App > Battery > Don't optimize) dontkillmyapp.com
- Keep your phone and band closer together
- Check for Bluetooth interference from other devices
- Update to the latest version of Notify app and your band's firmware
- Try restarting both your phone and fitness band
My watch's battery is draining faster
If you notice increased battery drain after installing our app, it could be due to:
- Receiving more notifications than before
- Using custom vibration patterns that are longer than the default ones
- Intensive usage of heart, stress or SpO2 monitor
- Using a custom watchface installed on smartwatch
- Please reinstall app and reset watch to restore default settings
To improve battery life, try limiting which apps can send notifications, use shorter vibration patterns, or reset app back to default settings.
Custom vibration patterns are not working
If your custom vibration patterns aren't working correctly:
- Make sure your band model supports custom vibrations
- Ensure you haven't set a too short (ms) vibration pattern
- Verify that the app with the custom pattern is selected to send notifications
- Try creating a simpler pattern with fewer vibrations
- Restart the app and your band
Advanced Troubleshooting
If you're experiencing issues that aren't covered above or the suggested solutions didn't work, you can try these advanced troubleshooting steps:
- Clear the app cache and data (Settings > Apps > Our App > Storage > Clear Cache/Data)
- Hard reset your smartwatch and re-pair on the official app again
- Reinstall Notify app and re-pair your smartwatch again
- Check for conflicts with other notification or fitness apps
- Try using the app on another device if possible
- Enable logging in the app settings and send the logs to our support team
If you're still having issues, please contact our support team with details about your device, band model, and the specific problem you're experiencing.
Contact Support
Installation Guide
Follow these steps to install and set up our app:
- Ensure official app was installed and working properly with your smartwatch
- Uninstall official app without un-pairing your smartwatch
- Download the app from Google Play Store or Huawei App Store
- Install the app on your Android device
- Open the Notify app and follow the setup wizard
- Grant the required permissions when prompted:
- Bluetooth permissions
- Notification access
- Location permission (required for Bluetooth scanning on Android)
- Connect your fitness watch by selecting it from the list of available devices
- If required, obtain your pairing key using one of the suggested methods
- Customize your notification settings
That's it! You should now be able to receive notifications on your fitness band.
Required Permissions
Our app requires the following permissions to function properly:
- Notification Access: Required to detect and forward notifications to your band
- Bluetooth: Required to connect to your fitness band
- Location: Required by Android for Bluetooth scanning (we don't track your location)
- Run in Background: Required to maintain the connection with your band and process notifications
If you denied any of these permissions during setup, you can grant them later in your device's settings.